Maintenance

By Alyssa Hanzl

Maintenance is such an important issue to tenants, property managers, and believe it or not...property owners.  Owners want to maintain their investment and offer you, the tenant, a safe and nice place to live! 


We cannot stress how important it is to set up your Property Meld account when your lease begins and you are officially the resident of your new home! As a new tenant of Flagship Property Management, we make it as easy and seamless as we possibly can through our tenant portal and maintenance repair hotline. The process to set up your tenant portal log-in is simple and easy so if you need help, just watch the videos attached below to see for yourself.


https://youtu.be/tkadFbMvwrU


By setting up your Property Meld account, you are able to access the online maintenance portal which controls all maintenance requests offering a communication tool between tenants, property managers, and the assigned vendor to your specific request. 


Maintenance requests may NOT be made by calling or emailing a Flagship Property Management staff member. The platform allows for tenants to see the status of maintenance requests, be alerted of new communications, and communicated with our office and the assigned vendor. You can also pick a time that fits YOUR schedule first if you would like to be present. Note: emergencies will be handled whether tenants are present or not in order for property preservation and safety to be first!!If you have any questions on how to submit a maintenance request, please watch the video below to see how it easy it is for yourself!


https://youtu.be/3EF-KtE1Nvo


Check out these helpful maintenance tips:

  • If you have more than one request at the same time, you can put them in the same request. These may be split and assigned accordingly, but let our process decide that. 

  • Stay on top of routine maintenance such as changing air filters. Monthly is suggested. 

  • Do not wait until a problem gets exponentially bad before making a maintenance request. This could cause some of the cost to be the responsibility of the tenant if we are not notified in a timely manner.

  • Check out our YouTube “Maintenance Tips” Playlist to see helpful tips on keeping your home in great condition 




There is a FULL list of frequently asked questions and answers at...

OWNERS: https://www.flagshiprentalproperty.com/owner-faq

TENANTS: https://www.flagshiprentalproperty.com/tenant-faq


You can always reach us at info@FlagshipNC.com or give us a call at (252) 364 - 4944 for direct contact with out staff. 


FOLLOW our social media sites to keep up!

Website: www.flagshiprentalproperty.com/

FaceBook: www.facebook.com/FlagshipNC/

Instagram: www.instagram.com/FlagshipNC

Twitter: www.twitter.com/FlagshipNC


#GreenvillePropertyManager #GreenvillePropertyManagement #GoldsboroPropertyManager #GoldsboroPropertyManagement


Flagship Property Management 

3105 Evans Street, Suite C

Greenville, NC

252-364-4944

FlagshipRentalProperty.com

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Author

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Alyssa Hanzl
Operations + Marketing Director
Alyssa Hanzl was born and raised in North West, New Jersey where she graduated from North Warren Regional High School in 2015. She then moved to Greenville, North Carolina where she attended East Carolina University until she graduated in December of 2018 earning her degree in Business Administration with a concentration in Marketing. She has been with Flagship Property Management since July of 2017 when she joined the team as a Marketing Intern. Alyssa then became the Marketing Manager, managin...
Alyssa Hanzl was born and raised in North West, New Jersey where she graduated from North Warren Regional High School in 2015. She then moved to Greenville, North Carolina where she attended East Carolina University until she graduated in December of 2018 earning her degree in Business Administration with a concentration in Marketing. She has been with Flagship Property Management since July of 2017 when she joined the team as a Marketing Intern. Alyssa then became the Marketing Manager, managing marketing interns, community outreach, property marketing, much more! Alyssa is now the Operations Manager at Flagship Realty Group, who focuses on process and efficiency improvement, managing the marketing team, and assisting the territory teams with any escalated needs. Alyssa spends her free time playing with her (adorable) dog, Roy, taking the boat out with her fiance, and watching baseball.
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