Frequently Asked Questions

  • Q: Can you hold a unit for me?

    The only way to guarantee a unit is by completing an application, signing a lease, and paying a full security deposit. The application process must be followed to the full extent in order to sign the lease.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    At the time of lease signing, it is expected to pay the security deposit, any pet fees, admin fees, and first months rent. If a lease begins after the 15th of the month, then you will be required to pay the pro-rated portion of the month as well as the first full months rent. Last months rent is not required.
  • Q: How old do you have to be to apply?

    The minimum age to apply for a property is 18 years of age. All lease holders will be required to complete a full application.
  • Q: Is the deposit refundable?

    The security deposit will be returned based on the condition of the unit upon move out. A thorough walk through will be done prior to the tenant moving in and after the tenant moving out. Any damages considered outside of normal wear and tear can be deducted from a tenant security deposit as specified in the NC Tenant Security Deposit Act.
  • Q: Who needs a cosigner?

    We do not accept co-signers of our leases. However, some instances may require a Parental Guarantor for students.
  • Q: You have a property I want to rent. How do I apply?

    Visit, find the property you are interested and click “Apply”. It’s easy!
  • Q: How do I pay rent?

    Rent is available to be paid through the online tenant portal, or through check in the mail or hand delivery to the office.
  • Q: I want to get a pet. What do I do?

    Please contact our office before getting a pet. We will first need to complete a pet screening. We will also want to confirm that your property is a pet friendly property. If unauthorized pets are found at a residence, fines and penalties will apply per the lease specifics.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    We do have move out options. Contact the office to find out which option fits your specific scenario
  • Q: My lease expiration is coming and I want to move out. What do I do?

    Please email to put in writing the desire to move out atleast 30 days in advance.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    Routine maintenance is to be paid for my the owner of the property. Any neglect to the property is required to be paid for by the tenant. Damages caused by tenants will be billed to the tenant.
  • Q: What is an average security deposit?

  • Q: How can I submit a maintenance request?

  • Q: Can I reach Flagship after hours?